Cable companies continue to rank highest in customer satisfaction when it comes to phone service -- and phone companies continue to rank higher in customer satisfaction when it comes to TV services. That trend continues this week with a new report by J.D. Power and Associates that gives top customer satisfaction honors to AT&T's U-verse IPTV platform and DirecTV. For a fourth consecutive year, AT&T U-verse ranks highest in the West (with an index score of 686 on a 1,000-point scale) and South (687) regions. For a second consecutive year, AT&T U-verse also ranks highest in the North Central region (699). In the East region, DIRECTV ranks highest with a score of 686. Verizon FiOS TV also fares well in most service markets.
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Tags: fourth consecutive year, index score, PHONE, power, region, second consecutive year, service markets, trend, verizon fios tv, verse

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