Nov
8
Fairpoint Struggling to Reconnect FiOS Customers – After Major Power Outages Slammed East Coast
Last week we noted that Fairpoint creditors are suing Verizon for $2 billion, claiming that the deal that unloaded Verizon networks and debt in New Hampshire, Vermont and Maine was essentially a massive con orchestrated by Verizon lawyers. As part of that deal, Fairpoint acquired some FiOS customers, the majority scattered around 24 communities in southern New Hampshire (FiOS was rebranded "FAST"). After the region was slammed by a surprise October Nor'easter and power outages last week, Fairpoint is wtill having a hard time getting those customers back online. From the Nashua Telegraph:
FairPoint s fiber-optic broadband service is struggling to recover from last week s power outage due in large part to software issues at a central office in Nashua, with customers facing dead connections for the FAST service in a dozen communities, including Nashua, Hudson, Merrimack, Brookline and Pelham...Contacting FairPoint s repair center has been a point of tension, however, for the dozen or so readers who contacted The Telegraph on Monday to discuss days without Internet service even after power returned.
Fairpoint only just finished settling with Vermont regulators over company dysfunction caused by their inability to properly manage the assets acquired from Verizon. Fairpoint's also been busy suing Level3 Communications, claiming the company owes them some $6.2 million in past connectivity charges.Original story here.